With the VisiWeb Communicator, the Ruf Group introduces a newly developed system that fills a gap in voice communication between the control center and passengers in public transport vehicles.
In specific situations, the control center must be able to actively establish contact with the vehicle in order to communicate with passengers and provide them with essential information.
Establishing a connection from the control center to the VisiWeb Communicator
This requires a system that enables connection initiation from outside the vehicle and provides a full-duplex voice connection. This is exactly where the VisiWeb Communicator comes into play. The connection is established by the control centre, in contrast to vehicle intercoms where the passenger initiates the connection. This can result in increased responsiveness in emergencies and improved customer service.
Activate, speak and listen
The control center activates the VisiWeb Communicator integrated into the vehicle via a 5G/LTE wireless network, establishing a full-duplex voice connection. This provides the control center with two key functions.
- 1. Active Communication
The control center operator can actively speak to all passengers in and around the vehicle through speakers connected to the VisiWeb Communicator. Passengers can respond via microphones installed inside and outside the vehicle. This creates a 1:n communication link where both the control center and all passengers can listen and speak. - 2. Passive Listening
In order to be able to make a more precise assessment of the situation in exceptional situations, the control centre has the option of listening passively into the passenger compartment and the area around the vehicle via the VisiWeb Communicator’s microphones.
Secure Fallback System
The VisiWeb Communicator uses a 5G/LTE wireless connection that is independent of the vehicle platform and is automatically established via different network operators. It can be operated as a standalone system or as a functional extension of existing passenger intercom systems. The latter makes it a secure and highly available fallback system that ensures communication between the control center and passengers in case the primary system fails.
Broad Range of applications
The VisiWeb Communicator covers a wide range of applications. It is particularly suited for use in autonomous vehicles, even outside of the rail sector.
|