Request support

Product*

I agree to the "Conditions of support" displayed on the right.*

Do you have a maintenance contract?
Yes No

Title*
Mr. Ms.

Company*

Address (billing address)

Postcode and city

First name*

Last name*

E-mail*

Phone

Version (if known)

Description of problem*

To enable us to provide reliable and speedy support, please note the following:

Precise description of the problem so it can be fully understood.
Exact error messages from the software or operating system.
If necessary, description of hardware.
Serial numbers, information about operating systems (users, administrators, servers), build no.

Conditions of support

How can we help? To ensure a rapid response, please use our contact form and provide as much information as possible. Once your request has been received, the person responsible will contact you as quickly as possible.

If you haven't taken out a maintenance contract or if the service is not included in your maintenance agreement, the support is invoiced according to cost. The hourly rate is CHF 232 for hardware and CHF 242 for software. Please note that a minimum of 1 hour of working time is calculated for each intervention.

E-Mail: servicedesk-ra@ruf.ch

Thank you for your confidence in our company – we look forward to providing a good service.

Ruf Avatech Support

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